RETURN AND REFUND POLICY
Thank you for your online order, we hope that you're happy with your new purchase. However, if you're not 100% satisfied, we offer a refund in accordance with the following policy:
All returned items must be unused in and perfect original sale-able condition. Items must be unwashed, and in original packaging with all tags attached.
All skateboard hardware must be unused, un-skated and in an as-new condition.
Items must be sent back within 14 calendar days from the date you received the order.
We offer a refund but we can’t refund your original postage cost if you have simply changed your mind.
If you are happy with the requirements above, please fill out the details below * and send back the item/s in sufficient packaging to avoid damage of goods in transit.
* (Customer To Fill In)
* Order Number
* Please Give Reason For Returning Goods (E.G. Refund, Faulty, Wrong Size Etc.)
Send all returns to the address below via a courier;33 Bridus Mead
We do not hold stock for exchanges; in order to exchange your item please submit a new order (subject to availability) and return the original item for a refund in accordance with this policy.
For your protection, please ensure you return your goods via recorded or registered post
Payments will be refunded back on to your original payment method; it will usually take up to 4 working days for the refund to clear upon our receipt of the item, but please allow up to 14 days.
RETURNING FAULTY / INCORRECT ITEMS
You have up to 14 days to return faulty or incorrect items for a refund. Oxford Skate Co. Ltd cannot be held responsible for any returns parcel lost in the post, therefore please return your goods via recorded or registered post and keep your postage receipt.
RETURNS FROM OUTSIDE OF THE UK
For any returns from outside of the UK, be sure to correctly fill out any customs documentation and mark as ‘Return’. We do not accept responsibility for any fees associated with items held in customs.